Unity Family Health Clinic and its affiliated providers, employees, contractors, and partners (collectively, “Unity Family Health Clinic,” “Clinic,” “we,” “us,” or “our”) are committed to protecting your privacy and safeguarding your personal and medical information.

This Privacy Policy explains how we collect, use, store, and disclose information obtained through:

• Our website
• Patient portal
• Telehealth systems
• Mobile applications
• SMS messaging services
• Electronic forms and communications

(collectively, the “Site”).

This policy complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Your use of the Site constitutes your consent to this Privacy Policy.

This Privacy Policy works together with the Unity Family Health Clinic Website Terms and Conditions, which govern your use of the Site.

HIPAA Notice of Privacy Practices

Our HIPAA Notice of Privacy Practices governs how we use and disclose your Protected Health Information (PHI).

PHI includes information related to:

• Your medical condition
• Treatment
• Healthcare services
• Payment for healthcare

If a conflict exists between this Privacy Policy and the HIPAA Notice, the HIPAA Notice controls.

Information We Collect

We collect information in the following ways:

1. Information You Provide Directly

You may voluntarily provide information when you:

• Request appointments
• Register for the patient portal
• Participate in telehealth visits
• Complete medical or intake forms
• Contact us via email, phone, SMS, or web forms
• Subscribe to communications

This information may include:

• Name
• Date of birth
• Address
• Phone number
• Email address
• Insurance information
• Payment information
• Medical history
• Health information
• Login credentials

This information may constitute Protected Health Information (PHI) under HIPAA.

2. Telehealth and Patient Portal Information

When using telehealth or portal services, we may collect:

• Audio and video communications
• Medical records
• Device information
• Connection logs
• Appointment records
• Messages between patients and providers

This information is used solely for treatment, operations, and legal compliance.

3. Automatically Collected Information

We may automatically collect technical data including:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Access times
• Referring websites

This information helps improve system security and performance.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions
• Improve website performance
• Analyze traffic
• Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

How We Use Your Information

We use collected information to:

• Provide healthcare services
• Conduct telehealth visits
• Schedule appointments
• Maintain medical records
• Verify identity
• Process payments and insurance claims
• Improve healthcare services
• Maintain system security
• Communicate with patients
• Comply with legal obligations

We use Protected Health Information only as permitted by HIPAA.

HIPAA Compliance and Protected Health Information

Unity Family Health Clinic complies fully with HIPAA and uses appropriate safeguards to protect PHI.

PHI may be used or disclosed for:

• Treatment
• Payment
• Healthcare operations
• Legal requirements
• Public health reporting when required by law

We do not sell your Protected Health Information.

Telehealth Privacy

Telehealth services use secure, encrypted communication systems.

However, you acknowledge that:

• Internet transmissions carry inherent risk
• Technology failures may occur
• Unauthorized access cannot be completely eliminated

Unity Family Health Clinic uses reasonable safeguards but cannot guarantee absolute security.

Sharing of Information

We do not sell personal or medical information.

We may share information with:

Healthcare providers involved in your care

Service providers who support:

• Electronic medical records
• Telehealth systems
• Payment processing
• IT infrastructure

Insurance companies and billing partners

Government agencies when required by law

All service providers are contractually required to protect your information and comply with HIPAA where applicable.

Data Retention

We retain information as required by:

• HIPAA regulations
• State medical record retention laws
• Legal and operational requirements

Medical records may be retained for several years depending on applicable laws.

Communications

Email Communications

You may receive communications related to:

• Appointments
• Medical care
• Billing
• Clinic operations

Marketing communications require your consent and may be opted out at any time.

Email is not guaranteed to be secure.

SMS Communications

If you consent, we may send SMS messages related to:

• Appointment reminders
• Care coordination
• Clinic updates

Message and data rates may apply.

You may opt out at any time.

SMS is not guaranteed to be secure.

Security Measures

We use reasonable administrative, technical, and physical safeguards including:

• Encryption
• Secure servers
• Access controls
• Authentication protocols
• HIPAA-compliant systems

However, no system is completely secure.

You transmit information at your own risk.

Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections
• Request restrictions on use
• Request copies of your medical records
• Request deletion where legally permitted
• Withdraw consent where applicable

Some rights are subject to medical and legal retention requirements.

Children's Privacy

We do not knowingly collect personal information directly from children without parental or guardian consent.

Parents or legal guardians may manage minor patient accounts.

Third-Party Websites

Our Site may link to external websites.

Unity Family Health Clinic is not responsible for their privacy practices.

Review their privacy policies separately.

Policy Updates

We may update this Privacy Policy at any time.

Changes will be posted on the Site with a revised date.

Continued use constitutes acceptance.

Limitation of Liability

To the fullest extent permitted by law, Unity Family Health Clinic is not liable for unauthorized access, breaches, or losses beyond our reasonable control.